1.   Any direct or indirect action to modify, erase, alter, substitute or tamper with the files, configuration, pages, graphics or information content of this website is prohibited. 

2.   All actions conducting to the arrest and conviction of people who have affected the security or integrity of the information and services provided on this website will be taken.

3.   Information provided on this website is intended for educational purposes only.  Commercial use of the content is prohibited.

4.   PREPA is not responsible for mistakes or omissions in the information content.

5.   PREPA has the right to limit the access to this website anytime.

6.   Website users agree to release PREPA from all responsibility, including but not limited to: direct or indirect damages that may be caused by the use of the information provided here.

7.   Use of electronic means to request any of the services provided by PREPA does not necessarily guarantee that the information will be received.

8.   All customers will be responsible for confirming their electronic request by using any of the traditional means: mail, telephone or visiting our commercial offices. Only this way will PREPA be responsible for receiving and attending to service requests.  

Terms & Conditions-Online Payments

Security Control

Upon completion of the registration process of Mi Cuenta Portal you are responsible for maintaining the confidentiality of your password and subscription and all activities that occur thereunder. After completing the registration process, you will:

A) Immediately notify PREPA of any non authorized use of their password or subscription, or of any other security fault.

B) Make sure to exit their connection after every session.

PREPA will not be responsible for losses or damages resulting from not complying with the specifications herein. PREPA has the right to reject subscription applications, cancel subscriptions and reject transactions.

Privacy Clause

PREPA will protect the information provided by its users and will limit it to the minimum required to service its clients.

Unless required for legal purposes, users’ information will not be disclosed to third parties without previous authorization.

Our system may store a cookie in your computer. This cookie contains the information transferred to your computer through the browser. Our system will only use the information contained in the cookie to speed up the process of indentifying the user and presenting the pages in the site. Moreover, your browser has the capacity to accept o reject the options and the installation of cookies in your system that you can modify as you wish.

Payment Not Processed

All payments turned down by the Bank will have a charge of $15.00. Payment Statement Page may reflect payments not honored by the Bank.

Service Disconnection

Full payment or current charges payment are due on the deadline shown on your bill.  PREPA can disconnect your service anytime after sending notice of service disconnection.

Warning: all payments made on the due date will not be credited on that date. Therefore, you could be subject to a service disconnection.

Terms & Conditions Revisions

PREPA is not responsible for incorrect information submitted by you. PREPA can revise these Terms and Conditions anytime. By using this electronic address you are abiding to the revisions and will have to periodically visit this section for updates.



PO Box 364267, San Juan, PR  00936-4267
(787) 521-3434 Fax: (787) 521-4120
Island (Toll Free): 1-800-981-2434 Hearing Impared: (787)521-3050

Terms & Conditions


© 2009 Autoridad de Energía Eléctrica