Any direct or indirect action to modify, erase, alter, substitute or
tamper with the files, configuration, pages, graphics or information
content of this website is prohibited.
All actions conducting to the arrest and conviction of people who
have affected the security or integrity of the information and
services provided on this website will be taken.
Information provided on this website is intended for educational
purposes only. Commercial use of the content is prohibited.
PREPA is not responsible for mistakes or omissions in the
PREPA has the right to limit the access to this website anytime.
Website users agree to release PREPA from all responsibility,
including but not limited to: direct or indirect damages that may be
caused by the use of the information provided here.
Use of electronic means to request any of the services provided by
PREPA does not necessarily guarantee that the information will be
All customers will be responsible for confirming their electronic request by
using any of the traditional means: mail, telephone or
visiting our commercial offices. Only this way will PREPA be responsible for
receiving and attending to service requests.
Terms & Conditions-Online Payments
Upon completion of the registration process of Mi Cuenta Portal you are
responsible for maintaining the confidentiality of your password and
subscription and all activities that occur thereunder. After completing the
registration process, you will:
notify PREPA of any non authorized use of their password or
subscription, or of any other security fault.
B) Make sure to exit their connection after every session.
PREPA will not be responsible for losses or damages resulting from
not complying with the specifications herein. PREPA has the right to
reject subscription applications, cancel subscriptions and reject
protect the information provided by its users and will limit it to
the minimum required to service its clients.
for legal purposes, users’ information will not be disclosed to
third parties without previous authorization.
Our system may
store a cookie in your computer. This cookie contains the
information transferred to your computer through the browser. Our
system will only use the information contained in the cookie to
speed up the process of indentifying the user and presenting the
pages in the site. Moreover, your browser has the capacity to accept
o reject the options and the installation of cookies in your system
that you can modify as you wish.
Payment Not Processed
All payments turned down by the Bank will have a charge of $15.00.
Payment Statement Page may reflect payments not honored by the Bank.
Full payment or
current charges payment are due on the deadline shown on your bill.
PREPA can disconnect your service anytime after sending notice of
payments made on the due date will not be credited on that date.
Therefore, you could be subject to a service disconnection.
Terms & Conditions Revisions
PREPA is not responsible for incorrect information submitted by you.
PREPA can revise these Terms and Conditions anytime. By using this
electronic address you are abiding to the revisions and will have to
periodically visit this section for updates.