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New Service
New service at a
location that has never had electric power service before.
Service Installation
Connecting service that
existed previously.
Service Transference
Service change of address.
Disconnecting Service
Termination of
service.
Deposit Reimbursement
Return of deposit.
Special Services Application
Unhooking trees
interfering with electric lines, exterior illumination,
blown-out fuses; rural electrification...
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 New
Service |
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You should provide the following information
or documents:
- Personal
information about applicant and spouse (if
applicable), such as: name and two last names,
civil status, social security number, work and
residence phone numbers, driving license number,
electoral card number, work address and location.
If the locale rented, information on the owner,
such as: name, address and phone numbers.
- Physical address
of the locale where the service will be provided,
with location references, if necessary.
- Postal address
(if different from service location).
- Electric
installation certificate (this document can be
obtained through an expert electrician with valid
license).
- User permit
(issued by ARPE) or the corresponding
municipality.
- Deposit payment
(you will be informed upon applying for the
service).
- Document that
identifies juridical person to contract, if the
service will not be in the name of a person
(incorporation certificate, document that
constitutes a condominium association or of a
merchant or special society).
- Official
document of the corporation, condominium
association or society, which grants power to its
representative to sign electric power service
contract.
In these cases the
cash deposit can be replaced by a bond, issued by an
insurance company authorized to do business in
Puerto Rico and acceptable to PREPA, or any other
guarantee that PREPA considers appropriate.
When line extension is necessary or additional costs
are to be incurred to provide the service, said cost
will be defrayed by the client/applicant in
whichever manner established by applicable PREPA
rules, except if it qualifies for the Rural
Electrification program without contribution.
In these cases, the client must visit the
corresponding (technical) district office for
additional information. |
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Service
Installation |
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Just like
the new service, with the exception that the
installation certificate will only be provided if at
least one year has elapsed since the last time the
location had electric power service and the user permit
will be provided in the following circumstances:
- If at least one year
has elapsed since the location last had service
- If the use has
changed
- If some special
restriction applies as a result of the area where it
is located
- If the structure has
suffered modifications to segregate or add locales
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Service
transference |
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The following information should be provided:
- Account number,
client name and address where the service is currently
being offered
- Date when you wish
your service to be disconnected (it should not exceed
10 days from the date when the service is to be
connected at the new address)
- Physical address
where you are moving, with location references if
necessary
- Postal address (if
different from the place where service will be
transferred)
- Date when you wish
service to be connected at new address
- Social security
number
- Telephone numbers
(residence and work), if applicable
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Disconnecting
Service |
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The following information should be provided:
- Client's account
number and name
- Postal address where
the last bill will be sent.
- Date when you wish
service to be disconnected.
- Phone number where
you can be reached.
- Location references
concerning the place where service will be
disconnected (when necessary)
In these cases you
would make sure that PREPA's personnel has access to the
meter, since your payment responsibilities will not stop
until service is disconnected. |
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Deposit Reimbursement |
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You should provide the following information or
documents:
- Original copy of
Deposit Certificate, signed on the back by the person
in whose name it was expedited*. If the person in
whose name the deposit was expedited has died, a
declaration by the heirs must be presented or a
substitute document, depending on the amount involved.
- Postal address where
you wish to receive the reimbursement check. The
reimbursement can also be carried out at the district
office that corresponds to the last service, depending
on the amount and as long as the person who applies
for it is the one in whose name it was expedited and
shows the proper identification.
* If the original
certificate has been lost, the client can obtain a
substitute form at any district office (Form 511). |
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Special
Services Application |
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To apply for the following
services: unhooking trees interfering with electric lines,
exterior illumination, blown-out fuses, rural electrification
and others, you can refer to the Center for Client Services,
telephones: 787-289-3434, outside metropolitan area 1-800-981-2434,
for the hearing impaired 787-289-3050 or your nearest
Commercial Office.
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