RESIDENTIAL CLIENTS

  New  Book of Rates for Electric Service
 
New Service
New service at a location that has never had electric power service before.

Service Installation
Connecting service that existed previously.

Service Transference
Service change of address.

Disconnecting Service
Termination of service.

Deposit Reimbursement
Return of deposit.

Special Services Application
Unhooking trees interfering with electric lines, exterior illumination, blown-out fuses; rural electrification...

 

  Regresar al indice...New Service
 
You should provide the following information or documents:
  • Personal information about applicant and spouse (if applicable), such as: name and two last names, civil status, social security number, work and residence phone numbers, driving license number, electoral card number, work address and location. If the residence is rented, information on the owner, such as: name, address and phone numbers.
  • Physical address of the home where the service will be provided, with location references, if necessary.
  • Postal address (if different from service location).
  • Electric installation certificate (this document can be obtained through an expert electrician with valid license).
  • User permit (issued by ARPE) or the corresponding municipality.
  • In case of public residences, housing coops or government-subsidised private housing projects, a document signed by the administrator of the residence, the coop or housing project is required, to receive authorization for the use of the housing.
  • Deposit payment (you will be informed upon applying for the service).
     
  Regresar al indice...Service Installation
 
Just like a new service, except that the user permit and the electric installation certificate will only be necessary if more than a year has elapsed since the residence last had service. If possible, provide the meter and account number or the previous client's name.

 

  Regresar al indice...Residential Service Transfer
 
The following information should be provided:
  1. Account number, client name and address where the service is currently being offered.
  2. Date when you wish your service to be disconnected (it should not exceed 10 days from the date when the service is to be connected at the new address).
  3. Physical address where you are moving, with location references if necessary.
  4. Postal address (if different from the place where service will be transferred).
  5. Date when you wish service to be connected at new address.
  6. Social security number.
  7. Telephone numbers (residence and work), if applicable.

 

  Regresar al indice...Disconnecting Service
 
The following information should be provided:
  • Client's account number and name
  • Postal address where the last bill will be sent
  • Date when you wish service to be disconnected
  • phone number where you can be reached
  • Location references concerning the place where service will be disconnected (when necessary)

In these cases you would make sure that PREPA's personnel has access to the meter, since your payment responsibilities will not stop until service is disconnected.

  Regresar al indice...Deposist Reimbursement
 
You should provide the following information or documents:
  1. Original copy of Deposit Certificate, signed on the back by the person in whose name it was expedited*. If the person in whose name the deposit was expedited has died, a declaration by the heirs must be presented or a substitute document, depending on the amount involved.
     
  2. Postal address where you wish to receive the reimbursement check. The reimbursement can also be carried out at the district office that corresponds to the last service, depending on the amount and as long as the person who applies for it is the one in whose name it was expedited and shows the proper identification.

* If the original certificate has been lost, the client can obtain a substitute form at any district office (Form 511).

 

 
  Regresar al indice...Special Services Application
 
To apply for the following services: unhooking trees interfering with electric lines, exterior illumination, blown-out fuses, rural electrification and others, you can refer to the Center for Client Services, telephones: 787-289-3434, outside metropolitan area 1-800-981-2434, for the hearing impaired 787-289-3050 or your nearest Commercial Office.
 Residential Clients
 Commercial Clients
 Industrial Clients
 Offices and Telephones
 e-forms

 

Puerto Rico Electric Power Authority
PO Box 364267,  San Juan, PR  00936-4267
 (787) 289-3434 Fax: (787) 289-4120
Island: 1-800-981-2434 Hearing Problems: (787)289-3050

email: webmaster@prepa.com
© 2002 Puerto Rico Electric Power Authority Terms & Conditions