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New Book of
Rates for Electric Service
New Service
New service at a
location that has never had electric power service before.
Service Installation
Connecting service that
existed previously.
Service Transference
Service change of address.
Disconnecting Service
Termination of
service.
Deposit Reimbursement
Return of deposit.
Special Services Application
Unhooking trees
interfering with electric lines, exterior illumination,
blown-out fuses; rural electrification...
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New
Service |
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You should provide
the following information or documents:
- Personal information
about applicant and spouse (if applicable), such as:
name and two last names, civil status, social security
number, work and residence phone numbers, driving
license number, electoral card number, work address
and location. If the residence is rented, information
on the owner, such as: name, address and phone
numbers.
- Physical address of
the home where the service will be provided, with
location references, if necessary.
- Postal address (if
different from service location).
- Electric
installation certificate (this document can be
obtained through an expert electrician with valid
license).
- User permit (issued
by ARPE) or the corresponding municipality.
- In case of public
residences, housing coops or government-subsidised
private housing projects, a document signed by the
administrator of the residence, the coop or housing
project is required, to receive authorization for the
use of the housing.
- Deposit payment (you
will be informed upon applying for the service).
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Service
Installation |
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| Just like a
new service,
except that the user permit and the electric installation
certificate will only be necessary if more than a year has
elapsed since the residence last had service. If possible,
provide the meter and account number or the previous
client's name. |
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Residential
Service Transfer |
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The following
information should be provided:
- Account number,
client name and address where the service is currently
being offered.
- Date when you wish
your service to be disconnected (it should not exceed
10 days from the date when the service is to be
connected at the new address).
- Physical address
where you are moving, with location references if
necessary.
- Postal address (if
different from the place where service will be
transferred).
- Date when you wish
service to be connected at new address.
- Social security
number.
- Telephone numbers
(residence and work), if applicable.
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Disconnecting
Service |
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The following
information should be provided:
- Client's account
number and name
- Postal address where
the last bill will be sent
- Date when you wish
service to be disconnected
- phone number where
you can be reached
- Location references
concerning the place where service will be
disconnected (when necessary)
In these cases you
would make sure that PREPA's personnel has access to the
meter, since your payment responsibilities will not stop
until service is disconnected. |
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Deposist
Reimbursement |
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You should provide
the following information or documents:
- Original copy of
Deposit Certificate, signed on the back by the person
in whose name it was expedited*. If the person in
whose name the deposit was expedited has died, a
declaration by the heirs must be presented or a
substitute document, depending on the amount involved.
- Postal address where
you wish to receive the reimbursement check. The
reimbursement can also be carried out at the district
office that corresponds to the last service, depending
on the amount and as long as the person who applies
for it is the one in whose name it was expedited and
shows the proper identification.
* If the original
certificate has been lost, the client can obtain a
substitute form at any district office (Form 511).
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Special
Services Application |
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To apply for the following
services: unhooking trees interfering with electric lines,
exterior illumination, blown-out fuses, rural electrification
and others, you can refer to the Center for Client Services,
telephones: 787-289-3434, outside metropolitan area 1-800-981-2434,
for the hearing impaired 787-289-3050 or your nearest
Commercial Office. |
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